Privacy Policy

1. Introduction

MediOne Physicians ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or interact with us.

We comply with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA) in Ontario, and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide medical care and treatment
• Schedule and manage appointments
• Communicate with you about your care
• Process payments and insurance claims
• Comply with legal and regulatory requirements
• Improve our services and website
• Send appointment reminders and health information
• Maintain medical records as required by law

4. Information Sharing and Disclosure

We do not sell your personal health information. We may share your information only in the following circumstances:

• With your consent: We may share information with other healthcare providers involved in your care
• For treatment: To coordinate your care with specialists, labs, or other healthcare providers
• For payment: To process insurance claims and payments
• Legal requirements: When required by law, court order, or regulatory authority
• Business associates: With service providers who have signed business associate agreements and agree to protect your information
• Emergency situations: To protect your health or safety in emergency situations

5. Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS 1.3) and at rest
• Secure data storage and access controls
• Regular security audits and risk assessments
• Staff training on privacy and security
• Audit logging of all PHI access
• Physical security measures at our facilities
• Secure backup and disaster recovery procedures

6. Your Rights

You have the right to:

• Access: Request access to your personal health information
• Correction: Request correction of inaccurate or incomplete information
• Withdraw consent: Withdraw your consent for certain uses of your information (subject to legal requirements)
• Restrictions: Request restrictions on how we use or disclose your information
• Complaints: File a complaint if you believe your privacy rights have been violated
• Accounting: Request an accounting of disclosures of your information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal health information as required by law and professional standards. Medical records are typically retained for a minimum of 10 years from the last date of service, or as required by applicable regulations.

9. Children's Privacy

We provide services to patients of all ages, including minors. For patients under the age of 18, we may require parental consent for certain services. We comply with all applicable laws regarding the privacy of minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer:

12. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• Information and Privacy Commissioner of Ontario (IPC): www.ipc.on.ca
• Office of the Privacy Commissioner of Canada: www.priv.gc.ca